Frequently Asked Questions
How does the SmartDrive Adapter work?
The SmartDrive Adapter works by plugging into your vehicle's existing CarPlay or Android Auto USB port. Once youβve paired your phone via Bluetooth for the first time, the adapter automatically establishes a wireless connection the moment you start your engine, allowing you to use your favourite apps without ever touching a cable.
Will the SmartDrive Adapter work for my car and phone?
Yes! The SmartDrive Adapter is designed for any vehicle that is already equipped with factory-wired Apple CarPlay or Android Auto. It is fully compatible with both iPhones and Android smartphones, providing a seamless wireless bridge for almost all modern car models.
Will there be any lag or delay while driving?
Not at all. The SmartDrive Adapter uses a high-speed 5GHz Wi-Fi chip and Bluetooth 5.0 to ensure a stable, low-latency connection. This means your navigation remains precise, your music streams smoothly, and your steering wheel controls respond instantly, just as they would with a wired connection.
Where are you located?
Our head office is located in Sydney.
How much does shipping cost?
Shipping is free on all orders to Australia.
How long does shipping take?
We offer free shipping on all orders. Most items arrive within 3 to 10 working days depending on your location within Australia.
Do you ship internationally?
We currently only ship to Australia at the moment. You can contact our team for any further questions or potential custom international deliveries.
What is your refund policy?
We offer a 14 day money back guarantee. If youβre not completely satisfied, just reach out and weβll make it right. For more information, visit our βRefund Policyβ in the footer of our website.
Is my payment information secure?
Yes, all transactions are processed through encrypted and secure checkout systems to protect your information.
How do I track my order?
Once your order ships, youβll receive a tracking link via email so you can follow it every step of the way. Simply use the link or enter the tracking number on the βTrack Your Orderβ page at the top of the website or in the website menu if youβre on a mobile device.Β